Careers

Open Position

Member Service/Operations Assistant

Post Office Credit Union of Maryland

Location:  Baltimore, Maryland

Schedule: Full-time

Position Overview

Looking for an exceptional experienced credit union member service and operations person who can contribute to the growth of the credit union.

Role: To support the daily operational functions to ensure processes and responses are completed timely and accurately. 

Reports To:   CEO

Education & Experience

Associate’s degree or two years equivalent experience in a financial institution.

·         Employee must have the ability to be a self-starter and display a high degree of honesty, loyalty, and integrity

·         Have a well-rounded knowledge of credit union operations and member service experience

·         Demonstrate ability to provide courteous, professional service and establish member relations.

·         Excellent oral and written communication skills.

·         Ability to use personal computer and working knowledge of word and excel.

·         Knowledge of CU Base system preferred.

·         Decision making and problem solving skills.

·         Ability to handle multiple tasks, meet deadlines, and work independently within the limits of policy and authority.

Requirements

·        Perform routine member transactions, including deposits, withdrawals, refunds to members, post loan payments, transfers, G/L postings (accounting knowledge is a plus), order ATM/Debit cards, order checks for members, IRA transactions, daily credit union close out of teller drawer, vault, and branch transactions, CORP1 check transmittals, daily office functions such as filing and opening a member folder

·        Respond timely to member inquiries via in-person, phone call, online inquiries or email (i.e., products, services, rates, status of member account)

·        Work collaboratively with individuals to open new membership through the online process or in person

·        Manage the process to establish the A2A service for members

·        Manage the process to address and resolve membership applications in MOP or in person

·        Perform collection functions to minimize delinquency and losses

·        Perform “Daily Reconciliation” for Debit Card

·        Monitor and perform ACH Payments and Returns along with Share Draft Payments and Returns, and take appropriate action with members

·        Manage the Ground Rent portfolio for the credit union – contact owners, invoice owners, receive and post Ground Rent payments.  Keep Ground Rent spreadsheet up to date.

·        Manage the process for handling “Dormant” accounts

·        Assist with managing collateral control to perfect liens for secured lending products

·        Safeguard sensitive/confidential member information in accordance with credit union policies

·        Participate in ongoing education as directed by the CEO

·        Perform other duties as assigned

Additional Comments

·         Benefits Offered - Dental, AD&D/Life, Vision, Medical, Paid Time Off, Retirement (SEP IRA, credit union funded)

·         Compensation - TBD (Hourly Rate) based on experience and qualifications

·         Days/Hours - Monday – Friday:  7:30am – 4:00pm ET (overtime may be required)

·         Paid Holidays

 About Post Office Credit Union of Maryland

The Post Office Credit Union of Maryland was established in 1929.  The Credit Union is a member-owned financial institution whose purpose is to promote and assist in the financial well-being of members by providing professional, personal, competitive safe and sound financial services within the ability of the credit union. Post Office Credit Union of Maryland strives to become the primary financial institution of its members.

Staff Training

The Credit Union provides training to our staff on the latest technologies from a variety of highly rated companies and vendors. Additionally, our staff participates in various training opportunities provided by the MD/DC Credit Union Association, Credit Union National Association (CUNA), and other top trainers and providers to stay atop the latest trends, products, services, and delivery channels in the credit union industry. By participating in these professional development courses, we are confident that we can offer our members the safest, most secure technologies and quality services.