Core Conversion Upgrade

Core Conversion Update Information

We’re excited to announce we will be upgrading our core computer system on October 1, 2018 to better serve our members and their banking needs. We’ll have a new home banking module, and a Phone/Voice response unit, along with other updates.

Please pay special attention to all communications you receive from Post Office Credit Union of Maryland beginning now, and continuing throughout this upgrade. We’ll have messages delivered to you via email and in your mailboxes. You’re personal information, loan and deposit accounts will remain secure throughout this transition.

We'll be posting updates to this page periodically where we will provide information about what you can expect along with important dates as we want to ensure a smooth transition for everyone thought this process. We're excited introducing the new changes, and we hope you are too. If you have any questions, we encourage you to contact us at 410-727-5469.


July 17th, 2018

Core Conversion

While our core conversion will mostly be happening behind the scenes, there will be times where it will affect some of the services you may use. We will keep you up-to-date on when and what will be affected so that you will be prepared. We also want to provide you with more information on what a core conversion is and why we are doing it.

Our core processing system is the software that manages our major banking functions. These functions include:

  • Opening and managing accounts
  • Originating and serving loans
  • Processing cash deposits and withdrawals
  • Maintaining account holder information
  • Processing transactions
  • Online banking upgrades
  • A new Voice Response system (PAT)
  • And more

Please pay special attention to all communications you receive from POCUMD beginning now, and continuing throughout this upgrade. We’ll have messages delivered to you via email and in your mailboxes. You’re personal information, loan and deposit accounts will remain secure throughout this transition.

We will also be posting these same updates to this page periodically where we will provide information about what you can expect along with important dates as we want to ensure a smooth transition for everyone thought this process. We look forward to introducing you to our new and improved systems at Post Office Credit Union of Maryland.


Why the New Core?

We are upgrading our core system to improve our services, efficiency, and accommodate growth. Our new core system will allow us to offer you more capabilities, offerings, and enhance your experience with us


Affected Business Hours?

September 28, 2018 – the credit union will be closed on this date to facilitate the final conversion process. Please plan early for your financial needs the week of September 24-27. Other services that may be affected will be the online banking module and the Voice Response Unit (PAT). These may be offline at 3:00 PM and intermittently through the conversion weekend.


Check back regularly for updates!